Refund policy
At Mehzura, we want you to love what you order. If something isn't right, we're here to help.
Return Window
You may request a return or exchange within 3 days of receiving your order. Items must be unused, unwashed, and in their original packaging with tags intact.
Non-Returnable Items
For hygiene and quality reasons, the following cannot be returned or exchanged:
- Sale or discounted items
- Undergarments, hijabs, and scarves (unless defective)
- Items marked as "Final Sale"
How to Request a Return
- Share your order number and reason for return, along with a photo/video if the item is damaged or defective
- Once approved, we'll share pickup or drop-off instructions
Refunds
- Refunds are processed within 5–7 business days after we receive and inspect the returned item
- Refunds are issued via bank transfer or store credit (as per your preference)
- Original shipping charges are non-refundable, unless the item was defective or incorrect
Exchanges
If you'd like a different size or color, we're happy to arrange an exchange, subject to stock availability.
Damaged or Incorrect Items
If you receive a damaged, defective, or wrong item, please contact us within 48 hours of delivery with photos — we'll arrange a free replacement or full refund, no return shipping cost to you.
Order Cancellations
Orders can be cancelled before dispatch. Once shipped, standard return policy applies.